Refund policy
Effective Date: August 05 2026
At getkosibazar.shop customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.
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1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 4-5 days of delivery.
- Be unused, unworn, and in its original condition.
- Be returned with all original tags, labels, accessories, manuals, and packaging.
- Include proof of purchase, such as your order confirmation or invoice.
- Not fall under our list of non-returnable items.
We reserve the right to refuse returns that do not meet these eligibility requirements.
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2. Return Timeframe
You may request a return within [4-5 days] from the date your order is delivered.
Requests received after this period may not be eligible for return or refund.
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3. How to Request a Return
To initiate a return:
1. Contact our customer support at omkumarsah784@gmail.com
2. Include your:
- Order number
- Product name
- Reason for the return
- Photos (if the item is damaged, defective, or incorrect)
3. Wait for return authorization and instructions before sending the product back.
Unauthorized returns may not be accepted.
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4. Refund Process
Once we receive your returned item:
- We will inspect it to verify its condition and eligibility.
- You will be notified of the approval or rejection of your refund request.
- If approved, your refund will be processed using your original payment method (or another appropriate method where permitted).
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5. Refund Processing Time
Approved refunds are generally processed within 7 working days after the returned product has been inspected.
Please note that banks, payment gateways, or card issuers may require additional time to credit the refunded amount to your account.
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6. Exchange Policy
We offer exchanges for eligible products under the following circumstances:
- Wrong item received.
- Damaged product received.
- Defective product received.
- Incorrect size or variant (where applicable and subject to stock availability).
If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.
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7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Notify us within [3days] of receiving your order.
- Email omkumarsah784@gmail.com with:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
After verification, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.
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8. Non-Returnable Items
For hygiene, safety, legal, or other reasons, the following items are generally not eligible for return unless they are defective or incorrectly delivered:
- Personalized or customized products
- Gift cards or vouchers
- Downloadable digital products
- Perishable goods
- Health, hygiene, or personal care items that have been opened or used
- Products marked as "Final Sale" or "Non-Returnable"
Please review the product description before placing your order.
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9. Return Shipping Costs
- If the return is due to our error (such as receiving the wrong, damaged, or defective item), we will bear the return shipping cost.
- If the return is due to a change of mind or another customer-related reason, the customer may be responsible for the return shipping charges, unless otherwise stated.
Shipping charges paid at the time of purchase are generally non-refundable unless required by applicable law or due to our error.
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10. Cancellations
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.
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11. Late or Missing Refunds
If you have not received your refund after the stated processing period:
1. Check your bank account or payment method again.
2. Contact your bank or payment provider, as processing times may vary.
3. If you still require assistance, contact us at omkumarsah784@gmail.com
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12. Changes to This Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
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13. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Website: [getkosibazar.shop]
Email: omkumarsah784@gmail.com
Business Name: getkosibazar.shop
Business Address: Near Durga sthan, Shambhu medical, puraini Madhepura Bihar 852116
Customer Support Hours: 9am to 4pm
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By shopping with getkosibazar.shop , you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.